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officely-questions
  • h

    Hannah Bulmer

    12/07/2021, 11:53 AM
    Hi - we're seeing quite a lot of last minute cancellations of bookings from our team - is there anyway to see a report of cancelled bookings or to get a notification if someone unbooks themselves?
    ➕ 1
  • n

    Niels Münck

    12/10/2021, 3:23 PM
    Hey Officely Team, another question from my officely pilot office - could contact tracing be neighbourhood- specfic? We don't have an open floor plan but actual offices, so the neighbourhood category would make a lot of sense to look into for contact tracing purposes
    k
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  • m

    Melanie Munroe

    12/10/2021, 4:45 PM
    Hey folks, I have a question about the Group Chat feature. I couldn’t seem to find this but maybe i’m crazy - are you able to customize the Welcome message when you create a group chat?
    k
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  • r

    Rachel Obront

    12/13/2021, 6:26 PM
    hi! is there a way to note that the office is closed for only half a day? for example, our office is closing at noon on Christmas eve, thanks!
    k
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  • h

    Holly

    12/14/2021, 10:35 AM
    Has the way we export bookings changed? I used to get a report saying who was booked for each desk, it seems now I can only get health survey data?
    k
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  • l

    Laura Barry

    12/14/2021, 11:19 AM
    How can I see who completed the health survey, it doesn't show when I export the data?
    k
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  • n

    Niels Münck

    12/15/2021, 8:05 AM
    Hey Officely -team - a quick suggestion slash questions - we would love to have a quick sort of overview option showing both who is in atm and where but also what neighbourhoods are empty right now - so basically, have the emtpy neighbourhoods show up under "view more" - is there a way to do that?
    k
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    • 1
  • l

    Laura Barry

    12/15/2021, 3:14 PM
    Can you share documents in Officely for everyone to see? Is there a place to upload files?
    k
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    • 1
  • c

    Christina Bratton

    12/27/2021, 2:49 PM
    Hi! Question - with the new feature for collecting vaccination documentation, are we able to designate who the approval goes to and who is able to access that information, or does it just go to all officely admins?
    k
    • 2
    • 1
  • s

    Suki O'Kane

    12/27/2021, 4:41 PM
    Two more questions about vaccination / negative test record collection: 1. Since these documents can be considered medical information the US, how are they stored? Is the storage HIPAA-compliant? 2. We ask for vaccination certificate once every six months. If an employee provides it, will the they be asked for it every time they want to book?
  • k

    Kristina Semcenko

    12/27/2021, 5:14 PM
    Hey Suki, 1. The documents live in Slack and they are Hippa - compliant 2. Once they submit their vaccination certificate they won't be asked to submit them again
    👍 2
  • l

    Laura Barry

    01/04/2022, 11:07 AM
    If someone books a desk on Officely and then cancels their slot, do we still get charged for that person? Is there a time limit for cancelling you desk booking, for example, if you do it on the morning you were due to come in, do we get charged for that still?
    👀 1
  • m

    Melanie Munroe

    01/05/2022, 3:33 PM
    Good morning, our office here in Toronto is now in lockdown for the next few weeks due to the spread of Omicron. Is there a way for us to put the office is ‘Lockdown’ so no one can book a desk?
    d
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  • j

    Jane Layberry

    01/07/2022, 11:22 AM
    Can I book a car parking space for someone else please?
    k
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    • 1
  • e

    enidchao

    01/07/2022, 6:56 PM
    Hi! How does one change the address for an office? I saw a question asked before but don't see the answer. Thank you!
    k
    • 2
    • 1
  • v

    Vicky

    01/10/2022, 2:14 PM
    Hi, I have a question/suggestion. Is it possible to flag in Officely when company events are happening? For example can I (as the Admin) add social events, office lunches to the calendar the week before so people know when fun stuff is happening? If this currently isn't possible, please make it possible! It would help me tempt people back in! Thanks!
    ❤️ 1
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  • t

    Tika Kartika

    01/13/2022, 9:28 AM
    Hi everyone ^^ some of my mate here have no option to select morning / afternoon only. how to solve that? so much thank you 🙂
    k
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  • m

    María Patiño

    01/13/2022, 6:10 PM
    Hi! I can't seem to find the pet feature on Officely, is it gone or am I dumb/blind?
    k
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  • j

    Jane Layberry

    01/20/2022, 3:43 PM
    @max Hi there - can I customise the health survey intro section - the bit that says “I’d like to ask you about your health” as I want to just remind folk to do an LFT
    m
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  • v

    Vicky

    01/21/2022, 1:55 PM
    Hi, my bookings are not showing in my google calendar despite being connected to it. Am i doing something wrong?
  • r

    Rachel Obront

    01/21/2022, 3:23 PM
    hi! it appears that the ability to export bookings/survey results have disappeared? both from under “Contact Tracing” and also under “Health Surveys” - anyone else seeing this?
  • k

    Kristina Semcenko

    01/21/2022, 3:54 PM
    Hey @Rachel Obront & @Vicky Thank you for reaching out 🤩 we actually just moved the location of the button to the Officely home page, all you need to do now is scroll down and click export. We will be sending an email out and I'll share this update on the 'new-features' slack channel 😊
    💜 1
    r
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  • v

    Vicky

    01/21/2022, 4:13 PM
    Thanks! My question was actually about google calendar updates 😊
    k
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  • k

    Kristina Semcenko

    01/25/2022, 12:50 PM
    Hey Hybrid Heroes! <!channel> Happy Tuesdayyyyyy💃 🕺 For those of you that use 'Extra's within the Officely app, what are your favourite 3 (or less) extras that you or your company enjoy using so far? Here are a couple that I personally love! • 🐶 • 👶 • 🅿️
    t
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  • j

    Jane Layberry

    01/25/2022, 4:19 PM
    Hello! I have two team members I added this week who’s Officely just says Work in Progress and they cannot fully access. Can someone help me please?
    👋 1
    k
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  • v

    Vicky

    01/25/2022, 5:03 PM
    Hi, how do i reset the health questionnaire if someone hits the wrong button. It keeps happening with my team! 🤦‍♂️🏼
    k
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  • f

    Francine Keating

    01/27/2022, 3:26 PM
    👋 Hi everyone!
    👋 1
  • k

    Kristina Semcenko

    01/27/2022, 3:27 PM
    Hey @Francine Keating welcome!!!
  • f

    Francine Keating

    01/27/2022, 3:28 PM
    Thanks for the invite @Francine Keating
    🤩 1
  • l

    Laura Barry

    01/28/2022, 4:38 PM
    Is there a way to let people know we are having a company lunch, or invite those in the office?
    d
    m
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l

Laura Barry

01/28/2022, 4:38 PM
Is there a way to let people know we are having a company lunch, or invite those in the office?
d

Danielle Brill

01/28/2022, 4:54 PM
I use the Office Chat button and its really great! only goes to the people that are there/signed up
😍 1
it will make a slack channel for just that day and then archive it EOD (which is such a genius feature)
👍 1
m

max

01/31/2022, 12:00 AM
Office chat is a great way to do this, you can also create an Office Extra if you want to give people the ability to book.
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