Title
#officely-questions
s

Shane Morley

11/19/2021, 11:32 AM
Hey Officely team, im having an issue with Office Chat, the bot states its not in the channel but it is
Kristina Semcenko

Kristina Semcenko

11/19/2021, 11:35 AM
Hey Shane! Oh no, sorry to hear you're having issues
11:35 AM
what seems to be the office chat issue?
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Shane Morley

11/19/2021, 11:36 AM
So basically I get an error stating the bot isn't in the channel, but it is
11:37 AM
11:37 AM
There's more than me in the office, but it never created the channel
11:37 AM
So I created it, and invited the bot
11:38 AM
Kristina Semcenko

Kristina Semcenko

11/19/2021, 11:38 AM
Oh no, so sorry about that! We'll quickly look into this and get back to you
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Shane Morley

11/19/2021, 11:39 AM
Thx so much
Kristina Semcenko

Kristina Semcenko

11/19/2021, 11:40 AM
Are your slack settings set to everyone btw>
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Shane Morley

11/19/2021, 11:40 AM
No, it's restricted to admins
11:41 AM
We have it locked down
Kristina Semcenko

Kristina Semcenko

11/19/2021, 11:41 AM
That's why it won't work then, unfortunately it has to be set to everyone for the chat feature to work Shane
11:41 AM
so sorry about that
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Shane Morley

11/19/2021, 11:42 AM
I understand that for it archive the channel but the bot won't even see the channel
Kristina Semcenko

Kristina Semcenko

11/19/2021, 11:51 AM
Again that's because it doesn't have full rights on the channel (if it's restricted even to just admins) it won't work. Everyone has to have full permission
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Shane Morley

11/19/2021, 11:52 AM
Hmm ok, I'll have to discuss this internally
11:52 AM
What's weird is
11:52 AM
It worked on day 1
11:52 AM
Then hasn't worked since
Kristina Semcenko

Kristina Semcenko

11/19/2021, 11:52 AM
Oh wow, interesting
11:53 AM
Let me just see if someone on our team can look closer into this. Would you mind sharing your workspace ID with me please?
Rich

Rich

11/19/2021, 2:15 PM
Hi @Shane Morley The linking between Officely and the channel happens on a unique channel ID generated by Slack. When you click “Start Chat”, Officely creates the channel, stores that unique ID and then it is linked and working. In this case my understanding is that you have created the channel. The problem here is that Officely is not linked to it (even though it has the same name, it doesn’t know the channel ID) Because of this, the only way it can function correctly is if Officely is the one to create and manage the channel - does that make sense?
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Shane Morley

11/19/2021, 2:16 PM
Yeh, totally, the issue is have now is, it won't even start a new chat
2:16 PM
Is there anyway to reset it, so it can start again?
2:16 PM
Without having to reinstall officely
Rich

Rich

11/19/2021, 2:17 PM
Are you happy to delete the channel completely and try again?
2:17 PM
I’ll reset some things our end too
2:17 PM
(Moving this to a DM)
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Shane Morley

11/19/2021, 2:24 PM
ty