Hey Officely team, im having an issue with Office Chat, the bot states its not in the channel but it is

Hey Shane! Oh no, sorry to hear you're having issues

So basically I get an error stating the bot isn't in the channel, but it is

Oh no, so sorry about that! We'll quickly look into this and get back to you

Thx so much

Are your slack settings set to everyone btw>

No, it's restricted to admins

That's why it won't work then, unfortunately it has to be set to everyone for the chat feature to work Shane

I understand that for it archive the channel but the bot won't even see the channel

Again that's because it doesn't have full rights on the channel (if it's restricted even to just admins) it won't work. Everyone has to have full permission

Hmm ok, I'll have to discuss this internally

Oh wow, interesting

Hi @Shane Morley The linking between Officely and the channel happens on a unique channel ID generated by Slack. When you click “Start Chat”, Officely creates the channel, stores that unique ID and then it is linked and working. In this case my understanding is that you have created the channel. The problem here is that Officely is not linked to it (even though it has the same name, it doesn’t know the channel ID) Because of this, the only way it can function correctly is if Officely is the one to create and manage the channel - does that make sense?

Yeh, totally, the issue is have now is, it won't even start a new chat

Are you happy to delete the channel completely and try again?

ty