Title
#officely-questions
Naomi Grey

Naomi Grey

10/14/2022, 1:12 PM
Hello! This morning I see that everyone in the broadcast is only avatars rather than names 😮 that's pretty tough for us to see, and there's no click through or anything. Is there a way to change that in Settings somewhere?
Alex Martinsmith

Alex Martinsmith

10/17/2022, 8:59 AM
Hi Naomi! Thanks for reaching out - we made some changes to Officely FM because a lot of customers told us that it was getting too long and clogging up channels. If you hover over the avatars, the name will show here - does that, alongside the view more button, help at all? There's currently no way to swap between the types of display but we certainly wouldn't rule it out.
Naomi Grey

Naomi Grey

10/17/2022, 12:45 PM
Hovering helps if you’re on desktop and if you have some time, but doesn’t work on mobile (what many ppl use much of the time) and doesn’t help with a fast or more complete overview (bc you can only hover one at a time). I’m getting a lot of unhappiness fr team 😦
Alex Martinsmith

Alex Martinsmith

10/17/2022, 4:49 PM
Thanks so much for the feedback @Naomi Grey. I totally hear you. We're taking note and tracking all feedback on this one and genuinely appreciate you telling us your honest thoughts.
Naomi Grey

Naomi Grey

10/17/2022, 4:53 PM
I def see the value of this view if you're dealing in tens or hundreds of ppl! We're talking 20 ppl in the office at once at most for us, and our structure (client visits to the office with project management usually not there) means that having easy access to the "who's in" info is key. Thx for listening! 🙌
12:28 PM
THANK YOU!!!! 🙏🏻🥳 My peeps are so happy today, thank you so much!
Alex Martinsmith

Alex Martinsmith

10/25/2022, 1:01 PM
You're most welcome @Naomi Grey! Always great to see feedback like this 🎉
Naomi Grey

Naomi Grey

10/26/2022, 12:10 PM
Oh no! This morning nothing came through at all😮
Alex Martinsmith

Alex Martinsmith

10/26/2022, 12:22 PM
That's strange - let me touch base with our tech team to see if anything has changed. In the meantime, can you let me know if it fails to send again today/tomorrow please?
Naomi Grey

Naomi Grey

10/26/2022, 3:57 PM
I reset the time to be 9 am to see if I could jumpstart it, and it still didn't go today. 😞 I'll let you know tomorrow if it doesn't show up again.
Stewart Archibald

Stewart Archibald

10/27/2022, 8:05 AM
It didn't appear for us either today (or yesterday)
Alex Martinsmith

Alex Martinsmith

10/27/2022, 12:05 PM
Thanks for letting us know @Naomi Grey @Stewart Archibald - this should now be fixed. Apologies about that, we hit some timeout errors.
Naomi Grey

Naomi Grey

10/27/2022, 2:39 PM
It worked today for us - TY! 🙏
Alex Martinsmith

Alex Martinsmith

10/27/2022, 2:56 PM
Great to hear!
Stewart Archibald

Stewart Archibald

10/28/2022, 10:30 AM
came through for us too 😀